I'm stumped with 2 wires

[ewetwo]

I had to purchase a new control board for our Kenmore gas range. I'm stuck on 2 wires. On the original board the red wire went to a terminal labeled LI. The white wire went to a terminal labeled "NEU", I know the red is the power source and the white is the neutral. On the new board they have an "AC in" terminal and a "line" terminal? Would the red wire go to "AC in" terminal and the white to the "Line" terminal?

Any help will be appreciated.

Never mind. I tried the red to ac in an the hie to line. Plugged it in. Set the clock. Everything looked fine. I had planned on cooking and boneless turkey breast for dinner and turned the oven on. The oven light turned red and I waited. And waited. The oven never lit. So there's $200 down the drain. Ugh.

Edited October 25, 2021 by ewetwo

[Mark]

I'd contact their customer service.  Whenever I have bought appliance parts, the seller always requires the serial number of the unit, and supplies a replacement part that will fit exactly, and without guesswork.

[ewetwo]

41 minutes ago, Mark said:

I'd contact their customer service.  Whenever I have bought appliance parts, the seller always requires the serial number of the unit, and supplies a replacement part that will fit exactly, and without guesswork.

I did and the part I bought was the one to replace it. But as you can see I edited my post and it doesn't work. And they had in the purchase order "only none used parts" could be returned for a refund.

 

Edited October 25, 2021 by ewetwo

[SfanGoch]

How old is the gas range? Google the board with the part number then search for an installation guide.

[ewetwo]

The stove is 20 years old. But in perfect shape. That could be why the replacement part didn't work in it. It only had 4 wires to connect. I guess it's time for a new stove. 

 

[Muncie]

Youtube. 

It's the shop manual for everything.  Type in the model number of the range and the part that you are replacing.  There are several answers for almost anything, some good, some not so much.

[Mark]

If the seller has told you that the part they sold you is the correct replacement part, then it should fit.  Period, paragraph, exclamation point.  If you have to cut off a plug and connect individual wires, then there should be instructions included that tell you what connects where.  No excuses.  No way should there be guesswork with a $200 part.  I'd make it my life's mission to make someone there miserable until I either got correct information, or a full refund.

[ewetwo]

I’m calling Sears tomorrow since they told me this was the replacement part. But we all know Sears is hardly in existence now.  

[SfanGoch]

1 hour ago, Mark said:

If the seller has told you that the part they sold you is the correct replacement part, then it should fit.  Period, paragraph, exclamation point.  If you have to cut off a plug and connect individual wires, then there should be instructions included that tell you what connects where.  No excuses.  No way should there be guesswork with a $200 part.  I'd make it my life's mission to make someone there miserable until I either got correct information, or a full refund.

It doesn't work that way. The range is 20 years old and the control board might not be compatible. It might look similar; but, it's different enough not to be a direct replacement.

[Bills72sj]

You might have to do some searching around but have you tried https://www.searspartsdirect.com/

What happens a lot of the time is that parts are modified to fit more than one model across a number of years. This reduces the inventory required for warehousing and provides greater availability for more models.

It this a gas range fed by 120vac? It is standing pilot? Is it spark ignition or is it hot surface igniter (hot orange glowing stick)? Do you hear a spark when starting or see an orange glow for about 15 seconds when heat is first requested? Does it even have a pilot light? The most fail prone item for gas appliances is the thermocouple or thermopile.

[Mark]

7 hours ago, SfanGoch said:

It doesn't work that way. The range is 20 years old and the control board might not be compatible. It might look similar; but, it's different enough not to be a direct replacement.

Then they should not have taken his money....

[Mark]

Actually, what happened isn't how Sears usually operated.  Their normal MO was to make service parts obsolete for a particular item (like a range), then just try to sell you a new range.  

Like with batteries for a battery powered drill or saw.  They'd move the contacts to one side or another by 1/4" or 1/2" so new batteries wouldn't fit the old tools, then when you found that out they actually expected you to buy new tools from Sears.  Or, they'd stop making pre-wound trimmer line spools and try to sell you a new trimmer.  Sears?  Good riddance...

[ewetwo]

11 hours ago, Bills72sj said:

You might have to do some searching around but have you tried https://www.searspartsdirect.com/

What happens a lot of the time is that parts are modified to fit more than one model across a number of years. This reduces the inventory required for warehousing and provides greater availability for more models.

It this a gas range fed by 120vac? It is standing pilot? Is it spark ignition or is it hot surface igniter (hot orange glowing stick)? Do you hear a spark when starting or see an orange glow for about 15 seconds when heat is first requested? Does it even have a pilot light? The most fail prone item for gas appliances is the thermocouple or thermopile.

I got it from Sears Direct. They verified it was the replacement part I needed. With the replacement in. The clock worked and the oven light would come on. But the electronic hot surface igniter in the oven never came on. So I took the replacement part back out. Put the old one back in. And the oven lit. So either it's a defective part or it's not compatible with my stove. 

[Mark]

If I had paid for it with a credit card, I'd file a dispute.  The item was claimed to be the correct replacement part, but was not.  Worst case is that you might get dinged for a restock charge after opening the package.  If the packaging did not give you a clear view of the part without having to crack it open, I wouldn't even tolerate that.

If you had purchased a set of 18" tires for your car, and received 17" tires instead, they wouldn't fit, and you'd expect either the correct items or a refund.  I don't see this as being any different.

[ewetwo]

I was just on-line with an agent and they are sending me another on. She stated it was the correct board. She tried to tell me it was the ignitor or the gas valve. But when I told her I put the old one back in and the oven lit. She said they would send me a replacement. So hopefully the new one works. My oven works but it doesn't maintain a set heating degree. That's why I ordered it. 

On a different note. The repairman was here this morning to replace the main LED light in my Whirlpool refrigerator. They would go out or strobe like a 70's  disco. When he came a week ago I told him the freezer light has an LED out. Each unit has 4 LEDs. He said that wouldn't make the problem. It's always the main light in the refrigerator. So he installed the main light and the refrigerator lights worked but the freezer didn't. When they strobed. All the lights strobed. So he took the old main light and swapped it with the freeze light and it came on. I guess the freezer light was the issue. LOL

[ewetwo]

20 hours ago, Mark said:

I'd contact their customer service.  Whenever I have bought appliance parts, the seller always requires the serial number of the unit, and supplies a replacement part that will fit exactly, and without guesswork.

I found out this morning you can not connect with a human being at Sears Direct customer service. You only get computerized options. So chatting is the only option. At least they are sending me another one to try. I hate not being about to talk to a real live person in situations like this.

[SfanGoch]

11 minutes ago, ewetwo said:

I hate not being about to talk to a real live person in situations like this.

This is intentional. Try calling a government agency which used to have a publicly listed phone number. Being from NY, the only option is to dial 311. The "specialists" make a pile of horse droppings look like Rhodes scholars. Then they'll tell you there isn't a number for a particular agency.

[Mark]

Haven't had to try it lately, but I'd either press "0" at every opportunity, or not speak when a voice prompt occurs, and eventually I'd get an actual person.  Not necessarily a sentient one, but at least someone to irritate until the desired result was achieved.

[Ace-Garageguy]

2 hours ago, ewetwo said:

...My oven works but it doesn't maintain a set heating degree...

Which is why I love my simple-as-a-brick '80s vintage gas oven in the new place in Az. It has a standing pilot that ...GASP..."wastes" about $5 of gas per year (yes, I'm selfishly contributing to the impending global extinction event  ).

No chips, no apps, no microprocessors, nothing that beeps or buzzes, no LEDs, and it won't take voice commands or text me to let me know the roast is burning.

But it cooks food beautifully.

Though...OMG OMG...I have to actually turn it on, watch the clock and what's cooking, and...OMG OMG...turn it off. What a concept.

 

[SfanGoch]

Is it cable ready?

[ewetwo]

I agree with you Bill. This stove is 20 years old. Looks brand new. Has self cleaning but I've only used that twice in 20 years. Concerns me that an oven gets so hot it cleans itself. But friends make fun of me because it's so clean. The one I had before was in the house I bought at that time. When I sold that house I left the stove because it was olive green. LOL. No Joe. Not cable ready. Maybe if it was it could communicate with Sears Direct by itself and get self diagnosed. LOL

[ewetwo]

1 hour ago, Mark said:

Haven't had to try it lately, but I'd either press "0" at every opportunity, or not speak when a voice prompt occurs, and eventually I'd get an actual person.  Not necessarily a sentient one, but at least someone to irritate until the desired result was achieved.

This didn't give me a 0 options. I tried saying "customer service" and "live advisor" but that didn't work. It's so sad you can't get to a real human being at any level at any business. Insurance companies. Hospitals. Stores. The list goes on.