M. Scott Borden Posted November 26, 2009 Posted November 26, 2009 Hello, Tim! I'm having trouble accessing www.timstrucks.com. I don't know if it's my issue, but wanted to let you, and others on the forum, know. Now returning you all to your regularly scheduled program... Scott
cossett Posted November 26, 2009 Posted November 26, 2009 chuckyr said: Evidently he’s temporary down. It's working fine on my end
Jim B Posted November 26, 2009 Posted November 26, 2009 Yes, the Home Page appears to be dead, but you can get there by using the contents page. http://timstrucks.site.aplus.net/contents.htm
mackinac359 Posted November 26, 2009 Posted November 26, 2009 The company I pay for server space/hosting made an upgrade to their system earlier in the month. When it came time to upgrade my server my website went Poof! gone. Even though they claim full back-ups and 24 hour customer service, all I have receives is lip service from "technicians" who know less about the server and system than I do. I am having to reload the entire website, over 85 pages and all the photographs. I have been reloading for over 24 hours (keep getting timed out after 3-4 hours) so some pages are coming back. I have no idea when it will be fully operational. Some pages are working fine, such as This one andthis one. But none of my model related pages are back at this time (4:50pm 11/26/09). I have better things to do (like prepare the January Trucker's Corner column) than keep working on this reload. I am not amused. Tim Jim B said: Yes, the Home Page appears to be dead, but you can get there by using the contents page. http://timstrucks.site.aplus.net/contents.htm
M. Scott Borden Posted November 27, 2009 Author Posted November 27, 2009 Tim, Thanks for the heads-up/update about your website. Wow, yet another "success" story vis-a-vis one's web host/provider. I would not be too amused myself! When you rely on them, technology and tech support is just fantastic, until they're not. Hang in there! Scott
mackinac359 Posted November 27, 2009 Posted November 27, 2009 More pages are returning as I continue to re-upload them I will have to go through all 90 pages and correct dead links and URL errors that point to incorrect locations - that will take me some time to fix. There are bunches of page links pointing to "..site.." links - these pages will load, but are old outdated versions of the correct page. The madness continues.... Tim M. Scott Borden said: Tim, Thanks for the heads-up/update about your website. Wow, yet another "success" story vis-a-vis one's web host/provider. I would not be too amused myself! When you rely on them, technology and tech support is just fantastic, until they're not. Hang in there! Scott
rronning84 Posted November 27, 2009 Posted November 27, 2009 mackinac359 said: More pages are returning as I continue to re-upload them I will have to go through all 90 pages and correct dead links and URL errors that point to incorrect locations - that will take me some time to fix. There are bunches of page links pointing to "..site.." links - these pages will load, but are old outdated versions of the correct page. The madness continues.... Tim Wow that really sucks Tim. I hope its up and running soon.
mackinac359 Posted November 28, 2009 Posted November 28, 2009 As of 7:00PM eastern 11/27 my site is back up. There are links that are bad on quite a few pages that I need to fix, but for the most part it is back. If you had bookmarked my site, you will need to re-do the bookmark as http://www.timstrucks.com Thanks for everyone's concern and emails. Tim (this has been a frustrating week!)
mackinac359 Posted November 28, 2009 Posted November 28, 2009 Exactly what I said. It took my computer over 36 hours to re-upload the darned thing. The host service says "we still have some problems and we are working on them." chuckyr said: What a way to spend the holiday
rronning84 Posted November 28, 2009 Posted November 28, 2009 mackinac359 said: Exactly what I said. It took my computer over 36 hours to re-upload the darned thing. The host service says "we still have some problems and we are working on them." Who is your host server out of curiosity.
mackinac359 Posted November 28, 2009 Posted November 28, 2009 The company is Aplus.net rronning84 said: Who is your host server out of curiosity.
chuckyr Posted November 28, 2009 Posted November 28, 2009 If I were you I would note the interruption of service and demand a pro rated bill.
mackinac359 Posted November 28, 2009 Posted November 28, 2009 Talking to other users of the service who have tried the "you owe me" line - the company ignores their requests. This company had a great reputation and service until earlier this year from what I've been reading on line. Now everyone complains about the service and up-time. chuckyr said: If I were you I would note the interruption of service and demand a pro rated bill.
Aaronw Posted November 28, 2009 Posted November 28, 2009 At least they talk to you. I had to move my geocities site over to Yahoo (Yahoo killed off Geocities), it has been a month that my site has been down and they still haven't answered any of my emails regarding the fact it hasn't transferred over like they said it would and their "customer service" only answers the phone 9-5 M-F.
Brizio Posted November 28, 2009 Posted November 28, 2009 Cool website!!! I will look at it later, so probably I will found some interesting things to do on my 359...
chuckyr Posted November 28, 2009 Posted November 28, 2009 mackinac359 said: Talking to other users of the service who have tried the "you owe me" line - the company ignores their requests. This company had a great reputation and service until earlier this year from what I've been reading on line. Now everyone complains about the service and up-time. Ignore my a...! If this site was critical for a business for example, you don't know how much income it would have cost you. I myself would threaten to use another host if they didn't reimburse me. Your personal time is valuable too.
mackinac359 Posted November 28, 2009 Posted November 28, 2009 That is the plan... chuckyr said: Ignore my a...! If this site was critical for a business for example, you don't know how much income it would have cost you. I myself would threaten to use another host if they didn't reimburse me. Your personal time is valuable too.
7000in5th Posted November 28, 2009 Posted November 28, 2009 mackinac359 said: Talking to other users of the service who have tried the "you owe me" line - the company ignores their requests. This company had a great reputation and service until earlier this year from what I've been reading on line. Now everyone complains about the service and up-time. Hi Tim, They may ignore individuals, but they seem willing to respond to complaints filed through the Better Business Bureau. I had great sucess with the BBB in waking up Dell to an issue they tried to ignore. Might be worth a shot. David Business Contact and Profile Name: Aplus.net Phone: (877) 275-8763 Address: 16505 W 113th St Lenexa, KS 66219-1383 Website: www.aplus.net www.hostopia.com Original Business Start Date: July 1992 Local Start Date: February 2007 Principal: Deluxe Corporation, Parent Company Customer Contact: Desiree Boxberger, Director, Regulatory Affairs - (913) 495-4525 Incorporated: CA Employees: 180 Type of Business: Web Hosting, Billing Companies, Computer Graphics Companies, Internet Service Providers, Web Site Design BBB Accreditation: This organization is a BBB Accredited business. Additional DBA Names: APplus Billing Service Hostopia.com, Inc. Abacus America, Inc. Customer Complaint History When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 70 complaints about this company in the last 36 months, our standard reporting period. Of the total of 70 complaints closed in 36 months, 23 were closed in the last year. These complaints concerned : 3 regarding Issue Not Defined 4 regarding Advertising Issues 1 - False or unsubstantiated claims in advertisement 3 - None of the Above - Advertising Complaint Issue 19 regarding Billing or Collection Issues 4 - Failure to correct billing errors 1 - Failure to substantiate charges 3 - Improper collection practices 4 - None of the Above - Credit, Billing or Collection Complaint Issue 2 - Unauthorized bank debits 5 - Unauthorized credit card charges 4 regarding Contract Issues 2 - Failure to honor a contract or agreement 2 - None of the Above - Contract Complaint Issue 4 regarding Customer Service Issues 1 - Failure to provide promised assistance or support for products or services 3 - None of the Above - Customer Service Complaint Issue 3 regarding Product Issues 3 - None of the Above - Product Quality Complaint Issue 12 regarding Refund or Exchange Issues 4 - Failure to honor promised refunds, exchanges, or credit 3 - Failure to honor refund, exchange or credit policies 5 - None of the Above - Refund or Exchange Complaint Issue 3 regarding Sales Practice Issues 2 - None of the Above - Sales Complaint Issue 1 - Sales presentation used dishonest sales practices 18 regarding Service Issues 3 - Failure to honor service estimate or agreement 4 - Improper or inferior service 9 - None of the Above - Service Complaint Issue 2 - Services resulted in additional damage (exp. Damaged product during shipping) These complaints were closed as: 54 Resolved 22 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB. 31 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB. 1 - Company resolved the complaint issues, but not within BBB's timeframe. 14 Administratively Closed 7 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 2 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint. 4 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. 1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute. 2 Unresolved
SoCalCarCulture Posted November 28, 2009 Posted November 28, 2009 You should have dumped them if they weren't back up the next day! Why would you continue to use an unreliable service?
mackinac359 Posted November 29, 2009 Posted November 29, 2009 It was easier to get this back up than find a new host service and transfer the domain names and such. Besides, I'm paid until next year and they will not refund prepayments. Tim
studioman3 Posted November 29, 2009 Posted November 29, 2009 Whatever happened to service? It seems like these days, your lucky if you get a smile out of someone who is taking your money, but for them to actually give any kind of service seems to be a thing of the past. Its just a shame. I say lets go back to paddling kids and putting the fear of God into them, but thats a different thread altogether. Sorry to hear about your website Tim, it is one of my favorites for sure. Tim
Old Albion Posted November 29, 2009 Posted November 29, 2009 Tim, I'm please to hear that you are sorting things out. These Hocus Pocus providers seem to be a law unto themselves these days. Not much we can do about it since they all seem to be from the same mould. Things would not be the same without "Tim's Trucks"! Best Wishes Dave
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