I'm a little late to the party but I hope this helps. I am having some of the same issues and I went to the "help" section, (located on the top, right). Although they didn't have exact instructions on how to fix the problems I was able to see that I was not the only one having the problems and that they were aware of it, etc. It might be worth looking over the various topics and you might find that they know about your exact problem. One of the issues was loading pics into a particular album.