When nothing else works what are we to do , here is what i just did i had a old email address which i wasn't useing so i decided to send him one on that address making him think i was a new customer and asked him if he shipped to canada and low and behold it was answered in 5 minutes saying i ship all over the world, now keep in mind that 3 months have past and 3 emails a week on my regular email address about my replacement decals and no response, then i get another response on this other email address from someone saying this his his daughter here and rick has been in the hospital for weeks from a heart attack, so if he is in the hospital for weeks how can he do and ship you your decals which you received 2 days ago, this is the 3rd heart attack story i have heard in 3 months