I agree 1,000%.
In my opinion, ebay is one of the wonders of the internet. It has opened up possibilities to us (and everyone else) that we couldn't have even imagined 20 years ago, and changed our hobby for the better. And considering the sheer enormous size of the site and how many transactions happen every single day, the fact that it works as smoothly as it does is astounding.
If anyone has shown us what the internet can be, it's ebay. Every time someone calls it "evilbay" it's like nails on a chalkboard. 99.99% of the time, the person who is blaming "evilbay" for his problem is actually having the problem with another ebay user, not with ebay itself.