From my conversation at a show with him, he actually has one of the computerized paint machines, that mixes the pigments etc, so he does not sub-contract his paints. I ordered mid Aug, still not here, but I am not too stressed, I have at least 10 bottles of his stuff right now, 6 bottles of Cobra Colors, 5 bottles of un-thinned Ultra Colors, around 15 bottles of MCW paints, and lord knows how many spray cans, and bottle paints, so need is not a factor. I just thought it was a good deal, and I chose some colors that I think would lend themselves to a lot of different future products. While I did not order mine based on a time line, or immediate use, I can certainly see how the lack of contact would shun customers away. No matter how busy he is, I would think a simple mass email, or post on his site, something would help reassure folks.