For an Aussie, here's my take on the subject guys....
Yes indeed, customer service is poor these days, regardless of the store, makes you walk straight back out when they don't say anything or bother to help you....
On the other hand, my local hobby store is 10 minutes away, always provide good service and has the stuff I need, that's what you want.
I do buy online, however the freight costs are over the top now, so I have 'backed right off' this year....
Cheers
Ray