Wow! Totally different bad experience than mine. My wife and I bought a house last year, and used U-Haul. com to book a local crew to load and unload our truck. We picked up and drove it. All they had to do was load & unload. They never showed up at our old house, claiming they just got the order that morning. Luckily my step-son showed up to help with the heavy stuff, or I would have been stuck with only female help. The local boss man said he would come himself, if he had to, since all of his crews were booked (yeah, he never did). Our appointment was for 8:30 am, and two guys finally showed up at our new place at 12:30. They did have us totally unloaded, and belongings placed in the right locations by 1:00. But we had to pay full price, and were promised a 50% refund. Yeah, that never happened, and the boss man refused our calls and blocked our numbers.