Installed an MFP (Multi Function Printer) for a client yesterday. They have in house IT staff so all we need to do is drop the equipment off, plug it in and they do the rest. Old machine is on a lease and the lease ended the beginning of the month and while we could have installed it then, by their request it was held off to yesterday because the IT person wasn't available any sooner.
But the person we were scheduled to work with didn't show, someone else did. Time was set by them so that the room would be empty of people so we could work, it wasn't. Outlet for MFP was occupied by other devices, had to shuffle things around. But we get it installed, they test it and sign off on it.
Old machine needs to go back to the leasing company within 30 day, and we are already 3 weeks into that 30 days. Which means we need to get it back to the leasing company next week so that the customer doesn't get charged for another month. So the first thing we do when the machine is back in our shop is prep it for return which means primarily that we do a complete data wipe so none of their information gets out into the free world. Couple of hours after this is all done the client calls saying they didn't get a chance to backup their address book and wanted to know if we could get them one. Sorry too late. And now they are complaining that it's our fault and making a big deal of it even though they had three weeks to do this. What is that saying, Poor planning on your part does not make for an emergency on mine.