Rick Schmidt Posted January 26, 2013 Posted January 26, 2013 Major Kudos go to Revell For Customer service !! Sunday I found ot about Revell offering replacement tires for the Olds so I did the process to get them. Expected at least a Month turn around. Got the tires today .... 5 business days later Stuff like this is why I think they are one of the best Modeling companies around
dmk Posted January 26, 2013 Posted January 26, 2013 (edited) Stuff like this is why I think they are one of the best Modeling companies around I agree. I've used their replacement parts service quite a few times. Plus they make some really great kits! If given the choice between Revell or another company's kit of the same subject, I always prefer Revell. Edited January 26, 2013 by dmk
Austin T Posted January 26, 2013 Posted January 26, 2013 Where can I go to get these tampo printed tires,as I have two olds kits.
Kris Morgan Posted January 26, 2013 Posted January 26, 2013 I had the very same situation. I was very pleased and impressed as well.
clavender17 Posted January 26, 2013 Posted January 26, 2013 Revells services are awesome !!! I got a 359 kit missing the hood and they had a hood on my porch 3 days later .. i wrote them a thankyou letter and told them how great there company was and they sent a letter back ..
Deathgoblin Posted January 26, 2013 Posted January 26, 2013 I've had good experience as well. I'm working on the 57 Chevy 2 door sedan, and found that the rear bumper was missing when I went to check the parts. They had a replacement to my door within 2 weeks. Nice to know someone stands behind their products.
PowerPlant Posted January 26, 2013 Posted January 26, 2013 Next to IKEA, Revell has absolutely the best spare parts replacement policy I have ever come across. I wrote them, in need of a few new parts which I broke customizing... Since it was my own mistake I could no longer use the parts originally purchased with the model, I emailed the Revell German office with an inquiry if I could buy specific replacements only directly from them. They asked me to send them my address, and I received the exact requested parts several weeks later, without any kind of charge (not even shipping). Very impressive service, which additionally inspires me to buy their fantastic product evermore
Guest G Holding Posted January 26, 2013 Posted January 26, 2013 Major Kudos go to Revell For Customer service !! Sunday I found ot about Revell offering replacement tires for the Olds so I did the process to get them. Expected at least a Month turn around. Got the tires today .... 5 business days later Stuff like this is why I think they are one of the best Modeling companies around Whats the deal ? A problem with the tires or printing ? Thanks.
Kris Morgan Posted January 26, 2013 Posted January 26, 2013 Greg, The first run of the kits did not include the tampo printed tires, just plain black wall tires.
Guest Johnny Posted January 26, 2013 Posted January 26, 2013 I have went though them twice. Once for a Camaro body that was a short shot. Never a question or issue. Easy and quick unlike the gauntlet at Round 2!
Snakebite Customs Posted January 26, 2013 Posted January 26, 2013 Ive used this about 3 times. And each time Ive gotten my replacement parts within a week or so. I cannot say enuff good things about this service
Guest G Holding Posted January 26, 2013 Posted January 26, 2013 Greg, The first run of the kits did not include the tampo printed tires, just plain black wall tires. Ahhh..Gotcha . Thanks Kris !
hpiguy Posted January 27, 2013 Posted January 27, 2013 Yes, tops in service with the most recent issue I had, which happened to also be the 50 Olds tires. One was mispunched and unuseable in any way.
CEKPETHO BCE Posted January 28, 2013 Posted January 28, 2013 I have used their service a number of times before and I must say they really are the best at customer service. Thank you Revell.
Rob McKee Posted January 28, 2013 Posted January 28, 2013 I'll add my 2 cents here as well. I have used their customer service on a few occasions and received nothing but the best service one could expect. Several years ago I picked up a Revell 69 Camaro and tossed it on my stash. A year or two went by and I had the urge to build a Camaro I opened my kit and to my surprise the rear quarter panel on the drivers side was mostly missing. Kinda looked like the styrene didn't flow in the mold properly. Anyway, a quick call to Revell and a few laughs with their customer service rep. and a replacement kit was sent my way. There are many companies who could learn a thing or two from Revell about customer service.
charlie8575 Posted January 28, 2013 Posted January 28, 2013 Just submitted my order for correct tires. Let's see what happens. Charlie Larkin
slusher Posted January 28, 2013 Posted January 28, 2013 They replaced a warped body for me in less the 7 days. can't beat that....
2000-cvpi Posted January 28, 2013 Posted January 28, 2013 Just submitted my order for correct tires. Let's see what happens. Charlie Larkin I did also. I'm hoping that I get the same great results that others have.
Guest Posted January 29, 2013 Posted January 29, 2013 I did also. I'm hoping that I get the same great results that others have. Same here.
Danno Posted January 29, 2013 Posted January 29, 2013 With Revell and Moebius hitting them out of the park on new kits, and Revell and Round2 scoring big with great reissues, and the awesome customer service of Revell and Moebius, is there any question that this is the newest, greatest Golden Era of the Auto Modeling Hobby???
2000-cvpi Posted February 4, 2013 Posted February 4, 2013 I got a small box of awesome from Revell today. They sent me three sets of whitewall tires for the 1950 Oldsmobile kits that I have that didn't have them. Outstanding customer service from the people at Revell. It was less than a week from when I filled out the online parts request form to the time these tires were at my door.
Guest Posted February 5, 2013 Posted February 5, 2013 Took 1 week for mine from ordering to recieving. Kudos Revell.
KevinMoparFord Posted February 5, 2013 Posted February 5, 2013 I ordered tires, and it was before Christmas, and I got them first full week of January. I am not complaining, just making people aware it may take 2-3 weeks but they did come through.
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