Did the body pinch try to hold the interior back? I had trouble with a coronet like that and had to do some sanding on the inside of the body near the rear wheels...
Nothing wrong in expecting good service for your hard earned money. I use to deal with the public and it goes a long way to remember customers and be nice....
I Went to the Battery and bulb Plus store and got a 3 pack of the daylight florescent bulbs for my desk lamp and over head lights here in the model room. Most stores just carry soft white. They make a big difference...