It's sarcastically called the "Australia tax". We Australians get stung way too much for cars. It's the way it is. He'd already signed the contract when the car failed on the show room floor. Seriously, I'm getting such poor service at the moment with my wife's car we are not purchasing another one from the certain company and dealerships we got it through. Considering we bought 3 new cars through them the treatment is really below par.
Ben