iBorg Posted December 31, 2014 Share Posted December 31, 2014 Anyone have any first hand experience with Round Two's parts replacements? I bought a Dodge Sport that is a short shot on the rear. Should I go traveling store to store to get a replacement or does Round Two have a decent mail order service like Revell? Mike Quote Link to comment Share on other sites More sharing options...
Casey Posted December 31, 2014 Share Posted December 31, 2014 You can contact them directly, Mike: http://www.round2models.com/replacement/#parts Quote Link to comment Share on other sites More sharing options...
Nova-ss Posted December 31, 2014 Share Posted December 31, 2014 I hope you get better service at round2 then I recieved from Revell. I never could talk to them and I filled out the paperwork...still months later still no part..nothing.so I hope you get your part.I didn't. Quote Link to comment Share on other sites More sharing options...
atomicholiday Posted December 31, 2014 Share Posted December 31, 2014 I'm trying to get a replacement axle from them right now. Opened up a brand new 69 Chevelle kit and found no metal axles. Sent in all the paperwork required about a month ago and haven't heard a thing yet. Quote Link to comment Share on other sites More sharing options...
Cliff Dagger Posted December 31, 2014 Share Posted December 31, 2014 I've had to get parts from Revell twice and both times I got them but it took a while . I've never had to get amt parts, I don't buy ally of their kits . The one time I wanted to talk to Revell about something , not part replacement , I couldn't get past a girl who wouldn't or couldn't get me to somebody else to talk to . She had never built a model or even been inside a hobby shop but could tell me what she went to school for and how smart she was. Quote Link to comment Share on other sites More sharing options...
espo Posted December 31, 2014 Share Posted December 31, 2014 Unlike some others I got a fast response once I figured out how it works. I had a warped body on a '56 Chevrolet Nomad. I went too their web site and completed the information they requested on the form. I received an E mail acknowledgment , and then received another saying I had provided insufficient information and said to contact them on the next business day. I then received a third E mail telling me to send the original information and the Bar code from the box by mail. I was told to wait 2-3 weeks for the new replacement part. In about a week I received the replacement body, and it had a smoother finish on the body then the original. I think where the confusion on their web site is that what I thought was a form for ordering a replacement for a bad part is for some other type of order. Quote Link to comment Share on other sites More sharing options...
Rodent Posted December 31, 2014 Share Posted December 31, 2014 I'm trying to get a replacement axle from them right now. Opened up a brand new 69 Chevelle kit and found no metal axles. Sent in all the paperwork required about a month ago and haven't heard a thing yet. Jeremy, My LHS has a large selection of piano wire of different diameters. I you have something like that near you, just take a wheel back with you and get the correct diameter. Easier than waiting for Round2 INHO. Quote Link to comment Share on other sites More sharing options...
62rebel Posted December 31, 2014 Share Posted December 31, 2014 AMT has always had quick service replacing bad parts when i encountered them. at one time all you had to have was the kit number and the number of the part in the kit. as far as metal axles, i have so many of the things that i've salvaged from junk kits that, if every kit i buy from now on is missing them, i won't be put out. and AMT will always be "AMT", to me, regardless of who owns them. Quote Link to comment Share on other sites More sharing options...
AC Norton Posted December 31, 2014 Share Posted December 31, 2014 AMEN, to that AMT comment above.....if it isn't AMT, MPC, or JOHAN, well, it just isn't. I found REVELL service just awful back a couple of years ago, and will never buy any of their product again.... have never been impressed with them, and most likely never will...the ace... Quote Link to comment Share on other sites More sharing options...
jbwelda Posted January 1, 2015 Share Posted January 1, 2015 the funny thing is, some years ago, maybe 5 or 6, it was Revell that was the hands down leader in customer service. seems to me there was a website and also a phone number and all you had to do was get hold of them and claim you bought such and such a kit and it was missing such and such a part. it was just ripe for ripoff from all our unscrupulous brothers out there. I called them up one day and said I bought a tweedy pie kit and had built it but needed another set of the carb bells because I wanted them for another project. I expected them to tell me to buy another kit but surprisingly they said ok, took my address and sent me the whole chrome tree. I had specifically told them I expected to be billed for it but never got anything in the way of a bill. and I wasn't the only one; there is more than one thread here (maybe, still) from back in the day saying the same thing, I might have related the same story there too. point is, at one time Revell provided superior customer service and its a shame if they backed off from that. personally if I have to send in bar codes and other stuff, I just forget about it. but I could use some patience sometimes. jb Quote Link to comment Share on other sites More sharing options...
oldnslow Posted January 1, 2015 Share Posted January 1, 2015 I've had both experiences, just a request and to send in the bar codes too, but that's not a big deal to me. Revell just had to adapt to the abuse of their system. Their service has always been great. Quote Link to comment Share on other sites More sharing options...
AzTom Posted January 1, 2015 Share Posted January 1, 2015 AMT has always had quick service replacing bad parts when i encountered them. at one time all you had to have was the kit number and the number of the part in the kit. as far as metal axles, i have so many of the things that i've salvaged from junk kits that, if every kit i buy from now on is missing them, i won't be put out. and AMT will always be "AMT", to me, regardless of who owns them. AMT from around the 1990's through at least 2006 did not send out parts. You took the kit back to the store you bough it for replacement. Quote Link to comment Share on other sites More sharing options...
unclescott58 Posted January 1, 2015 Share Posted January 1, 2015 I've had no problem getting replacement parts from Round 2 or Revell in the past. I've found customer service to be pretty good for both companies. Scott Quote Link to comment Share on other sites More sharing options...
SfanGoch Posted January 1, 2015 Share Posted January 1, 2015 Here is Round 2's Model Kits Replacement Policy. Getting a concealed carry permit in NYC is easier than getting a replacement part from Round 2. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 1, 2015 Share Posted January 1, 2015 I've had no problem getting replacement parts from Round 2 or Revell in the past. I've found customer service to be pretty good for both companies. Scott Ditto. Quote Link to comment Share on other sites More sharing options...
62rebel Posted January 1, 2015 Share Posted January 1, 2015 well, i suppose that i missed that period because the AMT kits i was buying had no defective parts. Quote Link to comment Share on other sites More sharing options...
my80malibu Posted January 1, 2015 Share Posted January 1, 2015 My only issue with getting a replacement part has been from Revell. When I purchased two Revell/ Model King 57 Fairlane Police cars only, only to discover the the police car parts were damaged, after contacting Revell, then Model King, then Revell again. I finally gave up, as Niether of these People/Companies wanted to resolve the issue. In the last Conversation with Revell. Ed Sexton asked me to contact Model King again, as they were completly responsible for the Police car Parts, and Model King had been Furnished with replacement parts. In my previous Conversation with Dave at Model King, Dave was quite sure that he didn't have any parts or was responsible in any way for broken, damaged, or misplaced parts. By the way the Isuue with the parts was,the rotating beacon base had torn away from the sprue, the police antenna was broken in half, the chrome on those parts was incomplete and the decal sheet was damaged. I sent pictures, and explained my opinion, indicating that the packaging was the cause of most of the damage. That did not seem to interest Either party. In the past Dealing with Revell Solely, or even Round 2, getting a replacement part has not been an Issue. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 1, 2015 Share Posted January 1, 2015 Never had a problem with Revell. Quote Link to comment Share on other sites More sharing options...
72 Charger Posted January 1, 2015 Share Posted January 1, 2015 I tryed to get two replacment windscreens for revells 1959 Cadillac convertable . I did reseve a e/mail back telling me that they could not supply me with the parts as they did not stock the parts after a time. I have no idea how long they keep parts?. Quote Link to comment Share on other sites More sharing options...
Tom Geiger Posted January 2, 2015 Share Posted January 2, 2015 The issue with replacement parts with either company is the amount of fraud they have dealt with. Talking with folks in the hobby, Revell had a surge in missing 1966 El Camino hoods (stock Chevelle hood) right after they released the 1966 Chevelle Wagon that had a scooped hood. I've also had an insider tell me they get requests for things that share no single source like the wheels and tires are 'missing' from a sealed kit. Or all the parts for the engine, from three different trees are missing.... and these guys think they're swift? So the manufacturers have gotten a lot less generous with parts requests. And note that this is a pretty costly service to provide. Aside from the salary etc of the employee, they are probably trashing a whole kit to give you that one part. Quote Link to comment Share on other sites More sharing options...
martinfan5 Posted January 2, 2015 Share Posted January 2, 2015 (edited) I want to add something positive about Round 2, I have been working on three, well four kits that I did a wee wee poor job of when I got back into the hobby , rebuilding them , the only parts I could not salvage was the head/taillight clear pieces, these kits are Lindberg kits, so I contacted Round 2 and explained to them what I was doing and why I need the parts and if they had replacement parts for the Lindberg line. I got reply telling me to go ahead and send in my request and they would honor it , now that is great customer service. Edited January 2, 2015 by martinfan5 Quote Link to comment Share on other sites More sharing options...
Ben Posted January 2, 2015 Share Posted January 2, 2015 I received great service from Round 2 parts replacement! Printed out their online form, filled it out. Made copies of the instruction sheet and circled the parts I needed. Included a copy of my receipt and sent it in. New parts showed up about a week later. Quote Link to comment Share on other sites More sharing options...
ToyLvr Posted January 2, 2015 Share Posted January 2, 2015 I often buy kits at my LHS. Haven't had much trouble with missing or defective parts in my kits. Only case in recent history was missing tires in the AMT "Sock-It-To-Me" '62 Corvette reissue (an issue which was discussed here on the Forum). I talked to the owner of the LHS where I bought it, he went through his supplier to contact Round 2, and a few days later I had my tires, no charge, no paperwork, no hassle. Quote Link to comment Share on other sites More sharing options...
my80malibu Posted January 2, 2015 Share Posted January 2, 2015 The issue with replacement parts with either company is the amount of fraud they have dealt with. Talking with folks in the hobby, Revell had a surge in missing 1966 El Camino hoods (stock Chevelle hood) right after they released the 1966 Chevelle Wagon that had a scooped hood. I've also had an insider tell me they get requests for things that share no single source like the wheels and tires are 'missing' from a sealed kit. Or all the parts for the engine, from three different trees are missing.... and these guys think they're swift? So the manufacturers have gotten a lot less generous with parts requests. And note that this is a pretty costly service to provide. Aside from the salary etc of the employee, they are probably trashing a whole kit to give you that one part. The issue with My situation was that I provided them with Proof Via Pictures,even an offer to send them thier parts. Niether were interested in a resolve. I wouldn't know about thier fraud issues, because that was not my intent. The Example they should have set was to not give me a run around, instead of just not dealing with it. This caused a triple effect where I will not be recommending their product to all my friends and word travels fast, it's a big company but they have lost my business. It's not my fault that they have an issue with fraud, they need to put actions in place to deal with THEIR issue. it is NOT true that the mfg. have gotten less generous, because i know that they made extra parts for those police cars. Revell and Round 2 both charge for their parts when requesting replacements, so paying somebody to that part of the job is just a part of doing GOOD business. Quote Link to comment Share on other sites More sharing options...
BubbaBrown Posted January 2, 2015 Share Posted January 2, 2015 Revell great, Round II sucks. Your better off taking the whole kit back to LHS. Quote Link to comment Share on other sites More sharing options...
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