Khils Posted January 26, 2018 Share Posted January 26, 2018 23 hours ago, Droneoutlaw said: WARNING DONT MAKE ANY PURCHASES FROM “GRAVITY COLORS” until they clean up their business! I have had problem with them EVERY TRANSACTION WITH DELIVERY! As of 01.21.18 they stopped all communication? Oh! I was definitely dealing with the NO - address GOT ME TOO!!! 2 hours ago, Quick GMC said: or you guys that are having issues, just make sure you clarify that you are ordering from GravityColors.com, and not Gravity-Colors.com They are 2 companies. Quote Link to comment Share on other sites More sharing options...
T-bone Posted January 29, 2018 Share Posted January 29, 2018 This may help clear things up: https://www.facebook.com/GravityColorsUSA/ Quote Link to comment Share on other sites More sharing options...
Art Laski Posted January 31, 2018 Share Posted January 31, 2018 I placed an order just after the first of the year and got it within two weeks, which works fine for me, knowing how busy they are. Now I can't wait to try it! Quote Link to comment Share on other sites More sharing options...
Dogfish_7 Posted February 2, 2018 Share Posted February 2, 2018 Ive been ordering from them for a couple years now and have always received great service and excellent paints. Quote Link to comment Share on other sites More sharing options...
Xingu Posted February 2, 2018 Share Posted February 2, 2018 I would like to remind the folks that have posted issues to please provide updates as to when/if they receive their orders. There is a difference in receiving your order late (no matter how late) and not receiving it at all. Everyone that reads this thread can then determine if they are still willing to order from this vendor. Quote Link to comment Share on other sites More sharing options...
Roncla Posted February 3, 2018 Share Posted February 3, 2018 8 hours ago, Xingu said: I would like to remind the folks that have posted issues to please provide updates as to when/if they receive their orders. There is a difference in receiving your order late (no matter how late) and not receiving it at all. Everyone that reads this thread can then determine if they are still willing to order from this vendor. Thats a very good point to raise Michael. Gravity have posted an explanation on their new Facebook page for the delays in processing orders which they say was them getting swamped with orders. Mate states he has hired new employees to help with the work load and a couple of people I know have all now received their orders. I'm just about to place another order so we'll see what happens. Quote Link to comment Share on other sites More sharing options...
Khils Posted February 3, 2018 Share Posted February 3, 2018 * Received my order yesterday 2/1/18* Order was placed 11/21/17. ....better late than never. Quote Link to comment Share on other sites More sharing options...
68style Posted February 4, 2018 Share Posted February 4, 2018 (edited) I ordered on December 27th and paid for Priority Shipping... as of February 3 despite multiple emails to their "Contact Us" section and filing a Paypal dispute which they also have not responded to I have received nothing from Gravity Colors. I searched on google and found this thread... have now contacted them through Facebook expressing my displeasure. Will update if they contact me. Regardless if the owner is a good guy or they are short staffed, this level of service is shameful. Edited February 4, 2018 by 68style Quote Link to comment Share on other sites More sharing options...
Roncla Posted February 5, 2018 Share Posted February 5, 2018 17 hours ago, 68style said: I ordered on December 27th and paid for Priority Shipping... as of February 3 despite multiple emails to their "Contact Us" section and filing a Paypal dispute which they also have not responded to I have received nothing from Gravity Colors. I searched on google and found this thread... have now contacted them through Facebook expressing my displeasure. Will update if they contact me. Regardless if the owner is a good guy or they are short staffed, this level of service is shameful. I think it would be prudent for me to hold off on placing my next order then by the sound of this. Quote Link to comment Share on other sites More sharing options...
68style Posted February 5, 2018 Share Posted February 5, 2018 Update to my order: I received a Facebook message saying my package would be sent out again today... and that the shipping cost would be refunded. I'm confused by their use of the word "again" in that sentence, it was never sent out in the first place. My order status has never changed from "In Process" so it's weird to imply that they already sent it somehow, unless that's just a mistake. We will see if it actually does go out today or not. Quote Link to comment Share on other sites More sharing options...
68style Posted February 7, 2018 Share Posted February 7, 2018 (edited) Further update, I got a notice from Paypal that the seller provided a tracking#, no mention of the refunded shipping cost that was promised. Also, the tracking# has now been a dead-end for 2 days, a shipping label has been created but there's been no pickup of a parcel of any sort. It appears the tracking# may be a stall tactic to satisfy Paypal's investigation and buy time as it was about to be decided in my favour for a refund on February 9th. ** UPDATE ** I have now received my paints in good order... December 27 until February 17... and he never refunded the shipping cost to me as he promised to... but I'm not going to bother asking about that. Seems like he is suffering enough right now. I hope he sorts things out, can't wait to try my paints out... I guess if you are ordering from him, just expect a 2 month delivery time for the time being. Edited February 17, 2018 by 68style Quote Link to comment Share on other sites More sharing options...
One Olds Guy Posted February 22, 2018 Share Posted February 22, 2018 I’ve been trying to get my first (and last) order with this company squared away since December. Judging from this and other forums, I’m not alone in my frustration. How do they expect to stay in business with this absolutely horrible customer service ? I don’t care how good their paint maybe, save yourself a ton of aggravation and look elsewhere for you painting needs. Quote Link to comment Share on other sites More sharing options...
Chris Smith Posted March 1, 2018 Share Posted March 1, 2018 I guess I am the latest person to be aggravated by this company, its real frustrating when you work real hard on a project and you want to move forward..... Then you get stalled or stopped in your tracks waiting for an item that will complete your project. Quote Link to comment Share on other sites More sharing options...
CommodoreVK Posted March 4, 2018 Share Posted March 4, 2018 My journey includes almost 2 years of waiting. Still have $400+ USD worth of product owed to me. Over the last 6 months replies to emails take a month + to receive a response (and normally need to send multiple emails to get a reponse); then its just a request to keep being patient..... Ive given up now, just come to accept Ive blown the $400. I realize this is my first post so Ive attached a screenshot of original order email to validate my story. Quote Link to comment Share on other sites More sharing options...
jkroll1212 Posted March 17, 2018 Share Posted March 17, 2018 To give everyone my story... I put in 2 orders on 11-1 and 11-3. Emailed for an update in late November, got a huge apology and resent orders. I received order #1, not order #2. Spent next 3(!) months trying to get an update, nothing. Then I saw their "Sorry for the delay" post on FB (which they have since deleted for some reason?) and decided to contact them on messenger (March 2nd). Spoke with Mate, who again was very apologetic. Told me he would get order out right away. I even place a third $135 order, which he said he would get out to me immediately, as well as refund order #2 and still send it. Fantastic! I even placed order #4 right away! Fast forward to today. Gravity is no longer on FB messenger. as I said above, apology post on FB has been deleted. I find these both VERY concerning, as I still have almost $200 tied up with them. I LOVE their product, and just want what I paid for. Both orders are still showing pending on their website. I have sent another email for an update. I will update when I hear back... Quote Link to comment Share on other sites More sharing options...
crazyjim Posted March 17, 2018 Share Posted March 17, 2018 Why do people continue to waste money with Mate? I've tried the Gravity paint and it's very nice. Then I got a sample of Tru-Color paint. I won't waste my time or money on Gravity anymore. I'm using Tru-Color. Quote Link to comment Share on other sites More sharing options...
Twokidsnosleep Posted March 19, 2018 Share Posted March 19, 2018 I have had the same as most..order Nov27 ‘17, nothing arrives had to sign up to Facebook to get a message to them, resent February 5th ‘18 and we are now at mid March?? It could be Canadian Customs as well, but for the small volumes of paint, they have been allowing shipping ok. I wish I had read this thread before I ordered...may be a nice guy, but the business end is sorely lacking Quote Link to comment Share on other sites More sharing options...
lon888 Posted March 19, 2018 Share Posted March 19, 2018 Gravity Paint is a total ripoff. I placed an order with them in early February and after 3 weeks of waiting I started emailing them. They gave me some B.S, about their computer system having issues. Kept after them and got on their Facebook page (which is now shutdown - I wonder why???) and now what these crooks are doing is ordering up bogus USPS shipping labels to make you think that that your order has been shipped, when in fact, nothing is actually happening. I canceled my order and bought from Zero paints. Hint to the wise - AVOID GRAVITY PAINTS LIKE THE PLAGUE!!! Quote Link to comment Share on other sites More sharing options...
jkroll1212 Posted March 22, 2018 Share Posted March 22, 2018 So now the Gravity Colors FB page is gone, and apparently Mate's Facebook account is gone too. Not looking good... Quote Link to comment Share on other sites More sharing options...
martinfan5 Posted March 22, 2018 Share Posted March 22, 2018 1 hour ago, jkroll1212 said: So now the Gravity Colors FB page is gone, and apparently Mate's Facebook account is gone too. Not looking good... That is funny , his personal page was up yesterday. Quote Link to comment Share on other sites More sharing options...
Twokidsnosleep Posted March 26, 2018 Share Posted March 26, 2018 On 2018-03-21 at 8:37 PM, jkroll1212 said: So now the Gravity Colors FB page is gone, and apparently Mate's Facebook account is gone too. Not looking good... Yes, something is up with this company and it is not good. Please don’t order from their website, you will get taken...or at least your money will Quote Link to comment Share on other sites More sharing options...
martinfan5 Posted March 26, 2018 Share Posted March 26, 2018 2 hours ago, Twokidsnosleep said: Yes, something is up with this company and it is not good. It is interesting for sure that he deleted both his personal page and the Gravity page. Quote Link to comment Share on other sites More sharing options...
mikemodeler Posted March 26, 2018 Share Posted March 26, 2018 On 3/21/2018 at 11:37 PM, jkroll1212 said: So now the Gravity Colors FB page is gone, and apparently Mate's Facebook account is gone too. Not looking good... Not the first nor the last cottage industry hobby supplier to take people's money and disappear. Others have been well documented and some resurface with a new company, others just come on to forums like this and act like nothing happened. Sure do hope those that are owed product either get it or their money back. I would think an inquiry at the post office or local PD might get the ball rolling...... Quote Link to comment Share on other sites More sharing options...
peter31a Posted March 26, 2018 Share Posted March 26, 2018 As I understand it from comments made by him on a YouTube video, Gravity website sales will be put on hold April 1st so they can catch up on orders. I think this has turned into something much bigger than he expected. Hopefully he can get this sorted because as I understand it he has a great product that I would certainly like to try it some day. Quote Link to comment Share on other sites More sharing options...
Twokidsnosleep Posted March 26, 2018 Share Posted March 26, 2018 4 hours ago, peter31a said: As I understand it from comments made by him on a YouTube video, Gravity website sales will be put on hold April 1st so they can catch up on orders. I think this has turned into something much bigger than he expected. Hopefully he can get this sorted because as I understand it he has a great product that I would certainly like to try it some day. Can you link the tube video?? They have cut off FB contacts now. The website contact is never replied to. He should stop taking orders ASAP and catch up. Why take orders you cannot fill?? They SHOULD have stopped orders in January, caught up on past orders, re-aligned the staffing needs and then started up fresh. Now he has pissed off a bunch of people Quote Link to comment Share on other sites More sharing options...
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