Seems like we're all in the same boat. Monthly cost goes up but the service gets worse and worse. I finally did get a really nice woman who was very helpful. Seems my Home Base router might need to be replaced. It's the older model. $200 to upgrade and it might be wise seeing they are going 5G now. She's suppose to call tonight to make sure everything is all right. It's funny when you tell them you have been a Direct TV customer since the 80's when you went to Walmart. Bought and installed the equipment yourself. They are all too young to even know that. I will say. They made me upgrade my TV receiver a couple of years ago because mine was too old. The new system is horrible.