I agree. I'd file a complaint and if it is on a selling site. I'd notify the people running that site. Be it Ebay, Etsy or whoever. I had a similar thing happen with Ebay. I fought it with both Ebay and PayPal and won. But the people I bought it from lied through their teeth giving me a bad rating. And the odd thing it was a seller I've bought things from over the past.. Good luck.