I can now put an end to this story. Started out with the tracking number telling me when I would get the package, and I actually got it a day early, BUT........when I opened it up it was someone else's order so I emailed Gravity and they called me the next day and apologized and explained that they accidentally switched labels, so he said he'd resend my order with some freebies to make up for the mistake, along with the proper label so I could send the other guys paint to him. So the new order came today along with 2 free bottles and a shipping label to send the other guy's order. So overall I'm satisfied even though it was a lot of extra drama to get my paint. As for whether I'd order again, I can't say for sure but probably would give him another try at some point, but I will say Splash colors give better service and are a good product. But gravity is also a real good product.
As a side note, I had the phone number for the guy who's order I received so I called him and he said he had been waiting a pretty long time for his order and I don't quite understand how if they switched labels why he did not get my order.........Something doesn't quite add up. So I guess take it as you please and use your own judgement whether to order from them.