My sister was looking a getting a new oven and stove in the mid price range. However they didn't have any in the floor display and would have to order. However she couldn't see them until delivered and if it wasn't what she wanted would be charged a restock fee. She ended up buying through a local store got a reasonable deal and great service
My mom used to get clothes for me all of the time from Sears. However she finally stopped because she had to return a lot of the items because they were not fitting properly and did not look right.
Sears like a lot of retailers have lost their focus. Customer service has become a thing of the past. The constant downsizing become a death spiral.
Retailers need to have good service how about cutting back on all of the obscene perks for the CEO and other company management.
Unfortunately it is only going to get worse. It may get better but I think its to late for Sears and some of the other big retailers.