Lost art of customer service. Had to do same bsnking at bBank of America. Line of 8 and one teller. Two bank officers talk to each in line trying to get people to use atm. When somebody questioned one bank officer said 2 students were having finals and two out on maternity leave. Sounds like poor excuse for inadequate staffing for a situation that was known well in advance. Either get a temp or OMG have one of the bank officers play do the teller job.
what really depressing is this philosophy is at most retail establishments. Never enough staff to provide decent customer srrvice.