I had a delay with an order from Jeff a while back, and he took care of it in a similar manner. I got a little insight into his situation at the time, and now my only regret is I don't buy more stuff from him! (Wait your turn, I'll be placing an order shortly... ) I've had great experiences with Jeff Ballard of Motor City Resin Casters, Kenny Shores of Bandit Resins, Al Raab of Ma's Resins, and Jimmy Flintstone, as well as Steve Kohler of STAR Models, who sells R&R, Hendrix, and Flintstone products. Again... my only regrets dealing with these guys is I don't order enough from them.