My story. My first time ordering from him went well, got my order in three weeks, all my order was excellent quality. My second order with him was the order from hell. Multiple emails and phone calls, always the same excuse, waiting for resin, too many orders to fill and got behind, I'm very sick and will get your stuff done in two weeks. Yada, yada, yada. Well after almost two years of waiting and endless excuses, I wrote a very nasty sarcastic post on this site. Boy did I get his attention. The next day he called me and was pissed at me that I called him out in this site. But my post also got the attention of our Harry and he went to bat for me with him.A deal was struck, and I had my order within 30 days of Harry's intervention. Lesson learned, no more orders to RR, and I will always be indebted to Harry for his help. RIP my friend, you are missed.